FAQ

Yes, you do. In terms of the promotion, according to which you receive a 10% cashback for playing Pragmatic Play live games, you receive it on your bonus balance. It means that if you want to use this money, you have to wager it first. However, the wagering requirement is pretty low — only x5.

No, you can’t. All live games, including those developed by Pragmatic Play, are not available in demo mode. You can only play them for real money. So make sure to deposit enough money to play a long session.

Yes, of course! Gioo Casino offers players a lot of bonuses. They are available on mobile and desktop. Besides, make sure to subscribe to the email newsletter to receive exclusive promotions from Gioo.

It depends on your preferences and style of play. For example, if you gamble just a couple of times a month, it’s enough to use your browser to play at Gioo. However, if you are planning to gamble regularly, it’s more convenient to install an app in your browser. This way, you will have faster access to games.

Yes, it is. Gioo Casino holds a gaming license from MGA, one of the most reliable gaming authorities. Besides, it uses SSL encryption to protect players and their data from fraud. All games are tested for fairness and certified. So you can be 100% sure that you will get a fair payout.

To ensure that your money comes on time, use the fastest payment methods. These include e-wallets such as Neteller, ecoPayz, Paypal, Skrill, MuchBetter, and others. Besides, all cryptocurrency transactions are fast too.

To find the best time to contact customer support with the question, check the terms of withdrawals. Most casinos state that a pending period takes 1-3 days. Add this to the withdrawal time frame of your payment provider and you’ll get the approximate period. For example, you choose a bank card that takes up to 5 business days to process payments. Plus, the pending period lasts for a maximum of 3 days. Therefore, if you haven’t received money within 8 days, it’s time to contact the casino team.

Usually, you can understand that your payout has been refused by checking the cashier. There, you’ll find at what stage your request is. But your money will be locked in your account until you solve the problem, whichever it is.

It depends. If it’s a bonus abuse, then you will likely be banned from a casino. But if it’s something little, the maximum you can get is a bonus forfeiture. For example, if you haven’t wagered the bonus till its expiry date. And a casino may also exclude you from receiving any bonus offers.

If your casino bans you after you’ve made a colossal win, it’s time to contact the support team. They should provide legal explanations and proof of why they banned you. If their response doesn’t satisfy you, you can make a complaint to its regulator or some independent testing agency. If this doesn’t help too, try to reach the court. However, don’t forget to provide evidence.