FAQ

Casumo is based in Malta. Their head office is in Unicorn Centre, Triq L-Uqija, Ibragg, Swieqi, SWQ 2335, Malta.

Casumo is not a scam casino. They fairly pay out to their players. If they don’t, then there must be a reason for it. All in all, if you think that you didn’t receive your money for no fair reason, then you can contact or email a complaint to their regulatory bodies — MGA and UKGC.

Usually the withdrawal process takes 72 hours. However, you might notice the money arrives the same day when you requested the payout. This depends on the payment method of your choice. For example, if you choose an e-wallet, Casumo will pay out in mere seconds. If you choose a banking card or bank transfer instead, you can cash out within 5 banking days maximum.

Casumo casino is totally safe for players. They employ SSL encryption, which encrypts all sensitive data on the site. Besides, it is compliant with the PCI DSS (Payment Card Industry Data Security Standard) which means you can type in your credit card details and be safe.

You can get free spins claiming for the Friday or Monday bonuses mentioned above. Mind that the rewarded free spins are available only in particular slot games. Find more details on website to see the exact slots.

PayPal is not available yet for depositing, nor for withdrawals. You may address the Customer Support with a request of adding the PayPal to the methods of payment.

Unfortunately, you cannot get free spins for nothing. If you are a newcomer, you should have at least a minimum sum on your balance. However, there is special Welcome package that allows to spin for free at particular games. Check the promotions section on the PlayAmo webpage for more details.

Withdrawals and payouts on PlayAmo are simple and fast. For your first withdrawal, you will be asked to verify the account uploading documents. The withdrawal requests take 12 hours for processing. Later, wait for 1 to 5 days until the money are on your payment system.

Regulated by laws of Curacao and certified by RNG, which means PlayAmo has official registration and the winnings are fair.

We recommend the following games with the highest probability of wins. Bank Robbers, Rise of Ra, Crazy Time, Money Train, Dragon Chase, Monster Munchies (for BTC players), Lightning Dice, Spinachos. Their RTP is pretty high, and statistics show that players choose them over others.