FAQ

In fact, there are several reasons for it. The most frequent include inefficient management and marketing, tough economic situations, and so on. Sometimes, operators have to close their businesses due to hacker attacks. For example, if a casino doesn’t ensure safety properly, fraudsters could steal money not only of the players but of the casino itself. In some cases, online casinos just cannot compete with the bigger companies. Because players choose huge well-reputed casinos over new sites, they can’t develop a customer base.

Usually, online casinos solve withdrawal problems in a matter of seconds. But if it’s an error on the side of your payment operator, it may take time. Depending on the reason of the error, you can wait from a few minutes to few days.

It depends on the casino operator. Sometimes, managers have a working time that starts at 10 o’clock in the morning and finishes at 3 o’clock at night. But most online casinos have a service that works all day and night long. To make sure you can contact the support right now, check out the working time of your casino support.

First of all, you should consider the human factor. Managers may have a lot of work or they have been interrupted from sending a reply to you. Try to contact them again. However, if you don’t get the message for a very long time, like it’s been a week, a month, etc, then try different methods. You can call them on the phone, if it’s possible. Or you can contact the regulatory body of your casino and make a complaint about your issue.

Microgaming releases its games through the online casinos that belong to Casino Rewards Group. So at these casinos, you can find all Microgaming games. These include slot machines and progressives such as the most popular Mega Moolah. Besides, you can play many table games and live casino games. Poker and video poker games are also available for poker players. The lobbies of CRG casinos include such games as sic bo, Golden Hook, keno, Pachinko, bingo games, and other interesting and not-so-standard gaming options.

Yes, they are. Scratchcard games that you can find at Casino Rewards casinos are developed by Microgaming. It is one of the leading iGaming developers in the world. The company has certificates and licenses, so you can be sure that your game results are fair and random.

It depends on a scratchcard game you are playing. Usually, the RTP of such games ranges between 94% and 96%. But the winning potential can be different. While some scratchcards multiply your stake by 2 thousand times, others payten times more. So consider the maximum payout amount and the maximum multiplier when you are choosing an online scratchcard to play.

Mobile casino apps are different. Unfortunately, to look at them from the inside, you have to download them. But you can also read casino reviews to check if the casino suits your tastes and preferences. So make sure to read about the casino app and only then you can decide whether or not you should download it.

Yes, of course. Regardless of what mobile version of a casino you choose, an app or a site, you are able to claim bonuses. Moreover, some casinos give out bonuses specifically for mobile users. So maybe gambling on mobile is even more beneficial than you thought?

All payment methods that are available at your chosen online casino are also available in its mobile version. However, it is more convenient to deposit with PayByPhone or ApplePay/GooglePay because it takes just a few seconds. When it comes to withdrawals, choose a fast-paying option such as an e-wallet. But if the speed of withdrawal is not the key factor for you, you can cash out on your bank card.