First of all, you should consider the human factor. Managers may have a lot of work or they have been interrupted from sending a reply to you. Try to contact them again. However, if you don’t get the message for a very long time, like it’s been a week, a month, etc, then try different methods. You can call them on the phone, if it’s possible. Or you can contact the regulatory body of your casino and make a complaint about your issue.
When a player wants to get his money back from an online casino, there is obviously some reason for that. A very frequent case is when you deposit your money, play games, lose the money, and then want to get them back. However, it won’t work as what you’ve done is a commonplace in online casinos. People deposit, play, and win or lose their money. Playing a game doesn’t guarantee that you will win. Games only give you a chance to win. If you lose, you lose the money away and for ever.
There are other cases when you might want to request your money back. For example, an online casino might have taken your money off your account by mistake. Or whatever reason connected with bad intentions of the casino site. In this case, you can send a message to the customer support centre. You can also write an email to the gambling authority that regulates your casino. However, make sure that your situation is a result of casino’s wrong act.
As soon as you receive your free spins, you can play them at qualifying games. Remember that the winnings you get from free spins are subject to the 50x wagering requirement. For example, you won $50 using free spins, so you will have to wager $50 x 50 = $2,500 in total.
To verify your account and prove you are of legal age, you need to provide a few documents. Proofs such as your passport, national ID card, or a driving license will do. Winnerama may ask you to confirm the address of your location, so prepare an invoice or an electronic bill. Other governmental documents or statements will do as well. If you use your banking card for transactions, you might be asked to provide a copy of your credit card with your name on it. Mind that Winnerama doesn’t require all the credentials. You can blank out a part of figures, leaving only your name and expiry date visible.
It depends on the casino. Some sites apply wagering requirements only to deposit bonuses. But their cashback and loyalty rewards are free to be used as you wish. But some online casinos require you to wager even prizes you get from slot tournaments. It’s very individual, so make sure to read the bonus rules before claiming it.
The games provided on the casino site are all tested by eCOGRA, the best testing agency out there. Besides, the one and only game provider partnered with JackpotCity is Microgaming, a leading game developer in the industry. So, you can have no worries when choosing JackpotCity casino to play. As for the general security, the site ensures total safety of players by using the SSL encryption and other protective measures.
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