First of all, you should consider the human factor. Managers may have a lot of work or they have been interrupted from sending a reply to you. Try to contact them again. However, if you don’t get the message for a very long time, like it’s been a week, a month, etc, then try different methods. You can call them on the phone, if it’s possible. Or you can contact the regulatory body of your casino and make a complaint about your issue.
No, you can’t. Unfortunately, participation in the VIP program is automatic. So you cannot exclude yourself. However, if you don’t want to receive VIP rewards from Hell Spin, you can just skip them when you reach new levels. Remember that you don’t have to use bonus money and no deposit free spins if you don’t want to.
Some online casinos have their own live casino studios where their live dealers manage the games. However, there are also software providers of live games that stream their live tables from their studios. Some of the best live roulette providers are Evolution, Playtech, NetEnt, and Pragmatic Play.
The information about payments and fees is publicly open on legit casino sites. You can find it on the banking page or in the terms and conditions. Besides, you can always contact the support team and ask about withdrawal fees for your particular payment service.
To ease your worries, it’s time to mention that JackpotCity casino was established in 1998 by Baytree LTD. The company operates under the Maltese jurisdiction. Consequently, Jackpot City casino holds a licence from MGA. However, on Canadian territory, the casino also applied for the licence from Kahnawake Gaming Commission. These two licences ensure protection of the users’ interests and rights. So, you can tell Jackpot City is legit.
Wheelz Casino has 35x wagering requirements for all bonus money coming from free spins and match bonuses. In other words, you must wager your bonus amount 35 times before you can cash it out.
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