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How soon should I contact customer support when a casino doesn’t pay?

To find the best time to contact customer support with the question, check the terms of withdrawals. Most casinos state that a pending period takes 1-3 days. Add this to the withdrawal time frame of your payment provider and you’ll get the approximate period. For example, you choose a bank card that takes up to 5 business days to process payments. Plus, the pending period lasts for a maximum of 3 days. Therefore, if you haven’t received money within 8 days, it’s time to contact the casino team.

You can use your bonus funds on any casino games in the lobby of Casino.com. You can choose slots, live games, table games, and other specialty games the casino offers. However, when you start wagering the bonus funds in order to complete the requirements, we suggest that you play slots; as they help to meet the requirements faster.

Not all, but many progressive jackpot games feature a low payout percentage. The thing is that a percentage of your bet goes to the prize pool, while the other part of it goes to the casino as a house edge. Thus, a player receives a lower percentage than if playing a regular slot. Besides, progressive jackpots pay high once you hit it. So, if you are a jackpot winner, you will no longer worry about the payout of a game.

The process of claiming a bonus is pretty simple. You need to head to the cashier section and find the deposit window. Enter the amount of your deposit and choose the cryptocurrency you want to deposit with. Then, enter the number of your crypto wallet into the field. Some online casinos require a bonus code that you need to enter into a special bonus code field. Or sometimes you need to tick the “Claim bonus” box. Finally, confirm the transaction.

Yes, you can. All online casinos in Canada allow playing video poker games for free. Playing the demo version of Aces and Faces, you can learn to play the game and practice the strategy. So if you aren’t confident in your poker skills, play free video poker for a while.

Well, you can do it if your deposit method doesn’t accept withdrawals. For example, if you use Neosurf or PinPurchase, you will have to use a different provider for withdrawals. But if you use a bank card or an e-wallet, for example, your online casino may not allow you to do so due to security reasons.

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