How soon should I contact customer support when a casino doesn’t pay?

To find the best time to contact customer support with the question, check the terms of withdrawals. Most casinos state that a pending period takes 1-3 days. Add this to the withdrawal time frame of your payment provider and you’ll get the approximate period. For example, you choose a bank card that takes up to 5 business days to process payments. Plus, the pending period lasts for a maximum of 3 days. Therefore, if you haven’t received money within 8 days, it’s time to contact the casino team.

Surely, yes. Some sites will even reward you with an exclusive bonus for using their mobile app. As a rule, you can claim a welcome bonus along with your sign-up or first deposit. Make sure to read the bonus terms before claiming it.

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The owner of JackpotCity casino is Baytree Ltd company. Its headquarters is in Malta. The exact company address is Villa Seminia, 8, Sir Temi Zammit Avenue, Ta’ Xbiex XBX1011. Since it’s a Maltese company, it holds the MGA licence under the number MGA/B2C/145/2007 issued on the 1st of August 2018.

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