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How soon should I contact customer support when a casino doesn’t pay?

To find the best time to contact customer support with the question, check the terms of withdrawals. Most casinos state that a pending period takes 1-3 days. Add this to the withdrawal time frame of your payment provider and you’ll get the approximate period. For example, you choose a bank card that takes up to 5 business days to process payments. Plus, the pending period lasts for a maximum of 3 days. Therefore, if you haven’t received money within 8 days, it’s time to contact the casino team.

Most online casino bonuses are available after you make a deposit. However, you need to activate the bonus at the moment of depositing. So pay attention to what the casino provides in the deposit window. You might need to enter a bonus code or tick the “I want the bonus” box.

It depends on the casino operator and the promotion itself. For example, if you take part in Egg Hunt at participating online casinos, you will need to wager the winnings from free spins 45 times. So make sure to check the terms of the bonus before claiming it.

Yes. The new Christmas-themed slots work on all mobile devices thanks to the HTML5 technology. It allows players to launch games on mobile devices such as tablets and smartphones. But make sure you have one of the latest mobile software.

To verify your account and prove you are of legal age, you need to provide a few documents. Proofs such as your passport, national ID card, or a driving license will do. Winnerama may ask you to confirm the address of your location, so prepare an invoice or an electronic bill. Other governmental documents or statements will do as well. If you use your banking card for transactions, you might be asked to provide a copy of your credit card with your name on it. Mind that Winnerama doesn’t require all the credentials. You can blank out a part of figures, leaving only your name and expiry date visible.

Yes, they are. Visit any of the recommended mobile casinos and play Megaways slots anywhere you are. For big real money winnings, make sure you have a stable internet connection and enough charge on your smartphone. All Megaways slots are compatible with mobile devices, whether you play them in a mobile casino app or in your browser.

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