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How soon should I contact customer support when a casino doesn’t pay?

To find the best time to contact customer support with the question, check the terms of withdrawals. Most casinos state that a pending period takes 1-3 days. Add this to the withdrawal time frame of your payment provider and you’ll get the approximate period. For example, you choose a bank card that takes up to 5 business days to process payments. Plus, the pending period lasts for a maximum of 3 days. Therefore, if you haven’t received money within 8 days, it’s time to contact the casino team.

Usually the withdrawal process takes 72 hours. However, you might notice the money arrives the same day when you requested the payout. This depends on the payment method of your choice. For example, if you choose an e-wallet, Casumo will pay out in mere seconds. If you choose a banking card or bank transfer instead, you can cash out within 5 banking days maximum.

No, you can’t. All live games, including those developed by Pragmatic Play, are not available in demo mode. You can only play them for real money. So make sure to deposit enough money to play a long session.

There are not many payment methods that transfer as low as $1. But your online casino will always tell you which payment method you can use for such a small transaction. It can be PaySafeCard or ecoVoucher.

Absolutely, yes. Online casinos don’t restrict debit card players from using a bonus. Most online casinos will require you to claim a bonus or provide a promo code at the moment of making a deposit with a debit card. So, don’t skip this step if you want to claim the casino bonus.

The Canadian taxation authorities don’t oblige anyone to pay tax on winnings from gambling. However, this applies only to BC players who have another source of income, for example, a regular full-time job. If you consider gambling as your profession and earn money only from casinos, you will have to pay taxes on your winnings. On the bright side, you can also legally deduct your gambling losses.

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