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How soon should I contact customer support when a casino doesn’t pay?

To find the best time to contact customer support with the question, check the terms of withdrawals. Most casinos state that a pending period takes 1-3 days. Add this to the withdrawal time frame of your payment provider and you’ll get the approximate period. For example, you choose a bank card that takes up to 5 business days to process payments. Plus, the pending period lasts for a maximum of 3 days. Therefore, if you haven’t received money within 8 days, it’s time to contact the casino team.

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Yes. Online casinos from the casino group are legit and safe. You can see for yourself by checking their gaming licenses from the MGA and the Kahnawake Gambling Commission. Besides, they provide total security of your funds and personal data.

No. You can only use your real money funds to place bets on slots tournaments. Bonus money will not count for the leaderboard. So make sure to deposit enough to play.

The most frequent question asked at casinos online is how to withdraw money and how long it takes. Perhaps it is the trickiest issue either. The point is that casinos have different methods for deposit and for withdrawal. Typically, the first (deposits) have much more banking options. In addition to that, casinos can set fees on withdrawal options, which is very uncomfortable. So, make sure to choose a right casino by checking the terms under which it is regulated and the payment methods acceptable for payout.

Withdrawal Options

As a rule, a player can select the payout method which is the most preferable for him or her. There are several banking options such as credit card, bank transfer, e-wallets, cheques. They can be divided into corresponding groups:

  • E-wallets. This is apparently the quickest banking option. Register your own electronic wallet like PayPal or Neteller, and then just select this e-wallet at casino payout options. Once you get your money, do whatever you want with them using the services of the e-wallet.
  • Bank transfer. It takes a bit longer and can ask for an additional fee for transfer.
  • Visa or Mastercard. Generally, the cards of credit or debit types are available for both deposits and withdrawals.
  • Cheques. The longest method of all. Your winnings will come by mail. You can also order a faster delivery of the cheque with a courier, but it will cost you some fee.

These are the most common options for collecting money from casinos. Remember that each casino has its own banking options. Always check if they satisfy you or not.

Payout Facts

There are a few more things about online casino payouts you should mind as well.

  • Most casinos do not allow you to withdraw too much or too frequently. There are limits on how much and how often you can do it. Read the terms of a casino to learn more details.
  • Regarding extra money coming from promotions. You will hardly be able to receive the bonus money and request for withdrawal at once. Casinos set tough rules about bonus usage. You will probably need to play for some time or spend all your rewarded money before you can withdraw them. If you make any attempt to withdraw bonus money, a casino can ban you. All in all, read the terms of promotions before claiming.

Always keep in mind these simple rules on how to collect your winnings from online casinos. Choose your preferable payout method, check the terms of its usage, and you will not have problems with withdrawals.

Most of them yes. However, the speed of withdrawal mainly depends on the payment service provider you choose. For example, if you select a bank card, you will get money only 3-5 days after request. If you pick an e-wallet or crypto, you can receive money on the same day.

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