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How soon should I contact customer support when a casino doesn’t pay?

To find the best time to contact customer support with the question, check the terms of withdrawals. Most casinos state that a pending period takes 1-3 days. Add this to the withdrawal time frame of your payment provider and you’ll get the approximate period. For example, you choose a bank card that takes up to 5 business days to process payments. Plus, the pending period lasts for a maximum of 3 days. Therefore, if you haven’t received money within 8 days, it’s time to contact the casino team.

No, they don’t. If you win a PlayAmo Jackpot, it will be credited as a bonus. But you need to activate it within 14 days. Once you do that, the prize will be converted into real money. And you will be free to cash it out.

Online casinos arrange tournaments that require players to bet real money. Unfortunately, you can’t use bonus money while taking part in the promotions. All casinos mention this in the bonus terms.

Yes, they do. According to the MGA regulations, online casinos must pay out fairly. But if you have problems with receiving your winnings, you can always contact customer support. Or try to make a complaint to an Alternative Dispute Resolution entity.

Yes, you can. Spooky Boo-rnament includes slot games that you can play on mobile. Use your smartphone or tablet to access your Evoplay casino on the go and deposit real money to participate.

It’s 100% sure. Bonuses and promotions are the best practices to attract players, so online casinos will not remove them. What is more, they can create new types of promotions; and maybe even new (better) conditions for bonus use.

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