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How soon should I contact customer support when a casino doesn’t pay?

To find the best time to contact customer support with the question, check the terms of withdrawals. Most casinos state that a pending period takes 1-3 days. Add this to the withdrawal time frame of your payment provider and you’ll get the approximate period. For example, you choose a bank card that takes up to 5 business days to process payments. Plus, the pending period lasts for a maximum of 3 days. Therefore, if you haven’t received money within 8 days, it’s time to contact the casino team.

Yes, of course. If you claim a match bonus, you can receive extra money for playing Gonzo’s Gold. Besides, many online casinos promote new game releases by giving players free spins. So, stay alert to the upcoming promotions from your NetEnt casino because you might receive an exclusive chance to play Gonzo’s Gold with extra spins.

The sweetest moment comes when you are about to withdraw your winnings. Actually, this is pretty simple. It requires some steps, but before we go to them, you should check your casino’s terms regarding the payment methods. The fact is that some casinos only allow you to withdraw with the method you deposited with. So, check the casino for this matter and let’s get started.

  1. Open the cashier’s section. Log into your casino account and find the section corresponding to the financial operations: deposit or withdraw. Click the latter.
  2. Choose payment option. The following step is to select your preferable payout option: bank transfer, e-wallet, cheque, banking card, whatever is suitable for you. Note that the fastest method is an e-wallet. However, choose the one you have and already trust, so you could keep calm while the money is transferring.
  3. Verify your personality. This step depends on the method that you have chosen. Mainly, banking cards require you to fill in the information form with your personal and financial data. So be ready for that.
  4. Wait until your money drops into your account. The last thing to do takes the longest time. Some casinos serve with the fast withdrawals of up to 2 days. And others make you wait for weeks. However, the waiting time depends not only on the casino, also on the payment option. For example, a cheque can be transferred within a month.

These easy steps will give you money. As soon as you get your money, do not hesitate and play some more to win again. What can be better than the feeling that you have won money for just playing games?

Not at all. Some casinos may not include the pending period in their withdrawal process. But it doesn’t mean that you will receive money faster. It means that you will not be able to cancel your withdrawal request. Once you send it, your money will be in process. And if you want to play again, you will need to make a deposit.

New casino players can try out any online casino site. But the best one for beginners should provide quality customer service, appropriate bonuses, and a good rewarding system. Various loyalty programs help new players reach new statuses. As they take part in programs, players learn to play games alongside getting a fun experience.

Casumo is based in Malta. Their head office is in Unicorn Centre, Triq L-Uqija, Ibragg, Swieqi, SWQ 2335, Malta.

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