FAQ

In most cases, yes. VIP players will have better support in terms of availability. Usually, casinos have dedicated VIP agents for highly-valued customers. They can contact support 24/7 via different channels, including phone, SMS, and messengers. Besides, VIP agents respond to players in a matter of seconds giving full information about the case. So if getting fast and professional support service is important for you, consider joining a VIP club.

There are cases when the support team of a casino is incapable to help. Then, you can try to take the dispute to an Alternative Dispute Resolution (ADR). This service is free. To find your casino’s partnering ADR, look for it on the casino’s website

Absolutely, yes. Gioo Casino holds a license from the Malta Gaming Authority and supports responsible gambling. As for security, Gioo Casino employs SSL encryption to provide a safe environment on the website. So you can trust Gioo at 100%. For more details, read the casino review from our experts.

No, you can’t. At Gioo’s bonus terms and conditions, it says that players can only collect Gpoints by playing slots for real money. So all other games don’t count. If you want to play live games and get rewarded, then you can become an instant VIP. With VIP status, you can play the way you want.

If you are going to gamble at Gioo Casino regularly, it is better to become an instant VIP. Thus, you will have personal assistance. Your manager will help you not only with problems but also guide you through games. However, if you like challenging yourself, then maybe a loyalty program will be your best choice.

Your online casino will inform you about that, don’t worry. First of all, most casino lottery prizes such as cash and free spins will automatically be credited to your account. Though if you win a physical prize,  a casino support manager will contact you. You will need to tell him your postal address so that they can send you the prize.

It depends on the lottery terms. In most cases, if you win bonus money and free spins, you need to complete wagering requirements. Sometimes, even cash prizes require some wagering before they can be withdrawn.

Yes, you can. Most Canadian online casinos are mobile-friendly. So you can do everything on a mobile casino as you do it on your desktop. These include claiming bonuses, playing games, making deposits and withdrawals, and taking part in tournaments. If you want to collect lottery tickets, you can do it on your mobile casino.

Usually, it is not. But some online casinos really allow players to place higher bets while using a bonus on live games. The max bet amount may go up to $30 or $50 in some cases. So if you are planning to use a bonus on live games, check out the specific bonus terms. Or you can ask your support manager about max bet requirements for live games.

To everything, in fact. But make sure to understand at least some general rules such as max bet amount, wagering requirements, expiry date, and eligible games. It is also worth noting what types of games contribute the max towards wagering. In most casinos, slot machines contribute 100%, while table and live games contribute from 0% to 70%.